Tele360

Overview

<strong>Tele360 — Portfolio Description</strong> <strong>AI-Native Practice Management System for Australian Healthcare</strong> Tele360 is a full-stack, telehealth-first practice management system (PMS) built to replace legacy platforms like Halaxy across Australian clinics. Developed by Black Health Intelligence Pty Ltd, it is a production-deployed SaaS application serving real clinical workflows at <a href="http://www.tele360.com.au">www.tele360.com.au</a>. <strong>The Problem</strong> Australian healthcare practices rely on fragmented, outdated software — scheduling in one system, billing in another, clinical notes on paper or in clunky interfaces. Existing PMS platforms treat telehealth and AI as bolt-on features rather than core infrastructure. Clinicians waste time navigating between 15+ settings pages, switching tabs mid-consult, and manually coding Medicare items. <strong>The Solution</strong> Tele360 is AI-native from the ground up. Rather than retrofitting AI onto a traditional PMS, every workflow — from the moment a patient books online to the final invoice — has ambient AI assistance woven in. The system handles scheduling, clinical documentation, prescribing, pathology/radiology ordering, billing, patient communications, and practice administration in a single cohesive platform. <strong>Technical Architecture</strong> <ul> <li><strong>Framework:</strong> Next.js 14 (App Router) with TypeScript in strict mode</li> <li><strong>Database:</strong> Supabase (PostgreSQL) with Row-Level Security across all 23 tables enforcing multi-tenant clinic isolation</li> <li><strong>Authentication:</strong> Supabase Auth with role-based access control (6 practitioner roles: owner, admin, practitioner, nurse, reception, allied health)</li> <li><strong>UI:</strong> shadcn/ui (Radix primitives) + Tailwind CSS + Framer Motion, with a custom theme system featuring 6+ colour schemes inspired by Australian native plants, supporting dark/light mode</li> <li><strong>Payments:</strong> Stripe Connect for patient billing and practice payouts</li> <li><strong>Email:</strong> Resend with 8 transactional templates on a custom domain</li> <li><strong>PDF Generation:</strong> PDFKit standalone build (Vercel serverless-compatible) for invoices, pathology requests, radiology requests, and clinical documents</li> <li><strong>Deployment:</strong> Vercel with

The problem it solves

<p><strong>Australian healthcare practices</strong> are currently hindered by fragmented and outdated software solutions. Scheduling occurs in one system, billing in another, and clinical notes are often recorded on paper or in clunky interfaces.</p><br> <p>Moreover, existing Practice Management Systems (PMS) treat telehealth and AI as <strong>bolt-on features</strong> rather than as essential components of their infrastructure. This approach leads to several significant issues:</p><br> <ul> <li>Clinicians waste valuable time navigating between <strong>15+</strong> settings pages.</li> <li>Switching tabs mid-consult disrupts workflow and patient engagement.</li> <li>Manual coding of Medicare items increases the risk of errors and inefficiencies.</li> </ul> <p>These challenges highlight the urgent need for a more integrated and user-friendly solution to support Australian healthcare professionals.</p>

Who it's for

Australian Health Care Private PRactices wnating more INteractive, Modern, Software without all the plu-In's, add-ons.

Revenue model

Subscription based

Technology & approach

• Clinical Practice
• Health SaaS
• Actively Building
• Node.js
• Next.js
• Supabase
• Subscription